Smaller Federal Student loan Servicers in the us Rated

step 1. Higher Lakes Advanced schooling Corp.

Being the next biggest federal student loan servicer, it is actually shocking to see that great ponds just tallied thirteen problems for each a hundred,one hundred thousand consumers. While Higher Lakes isn’t the best organization, their criticism list continues to be better than another about three huge education loan servicers. Some other fascinating indication to see is the fact in the first one-fourth of 2021, High Ponds nevertheless had no grievances registered to the CFPB.

dos. Nelnet, Inc.

Out from the Larger Four, Nelnet ‘s the smallest with just six.6 mil consumers. Nelnet is short for National Education loan community that was dependent in 1978. The head office come in Lincoln, Nebraska. Nelnet got a total of nearly step three,100000 complaints, that is almost three times what number of grievances that great Lakes got. Nelnet together with obtained 96 complaints currently in the first one-fourth out of 2021. Yet not, despite this, they continues to have next-lower level of problems for each 100,one hundred thousand users amongst the Large Four.

3. AES/PHEAA (FedLoan Maintenance)

Far more commonly known as FedLoan Upkeep, AES ‘s the largest federal education loan servicer in the us having more 8.cuatro million student borrowers. As the biggest, it’s very probably one of the most reported in the student loan servicers that have all in all, seven,366 grievances. In the first one-fourth off 2021, AES received 154 issues already.

4. Navient Possibilities, LLC.

Navient Options LLC services whenever seven mil student loan individuals, so it is the 3 rd premier student loan servicer. Regrettably to possess Navient, it is infamous for having by far the most problems filed so you’re able to CFPB. Navient signed 230 grievances each one hundred,100 borrowers. For folks who contrast you to in order to Higher Lakes’ level of 13 for every single one hundred,000 individuals, that’s very a detrimental count. In the 1st quarter away from 2021, Navient already received a formidable 205 complaints.

With many of your government college loans serviced by the Huge Five organizations, the remaining are separated involving the most other shorter student loan servicers. Indeed there had previously been five quicker people until one company (Cornerstone) terminated their contract into the 2020.

Today, you can find 4 quick government education loan servicers you to do the brand new kept ten% from federal student loans. As there is no offered study about how precisely many individuals for every servicer currently have, we are going to rank them based on the number of issues one to he’s received.

step 1. OSLA (Oklahoma Education loan Authority)

Oklahoma Student loan Power or OSLA is one of the most sought-shortly after student loan servicers to have government figuratively speaking. Just like the 2015, it has got merely got 47 problems registered into CFPB. it has an a+ get regarding Bbb. The benefit of with a smaller sized education loan servicer is that since there are a lot fewer consumers, you may get better customer service.

2. Granite State Administration & Information

Identified only just like the Granite Condition otherwise GSM&Roentgen, this can be other short education loan servicer employed by the fresh new Agencies out of Education. The firm are created in 1986 and you may serviced each other government and you will personal student loans. Centered on CFPB studies, Granite State merely gotten 69 problems as 2015.

step three. EdFinancial Functions/ HESC

EdFinancial Properties is a company depending in 1988 which can be created inside the Knoxville. Brand new CFPB data suggests that it received 206 complaints, that’s more than 4 times just how many grievances OSLA gotten. In the first quarter payday loans Stockbridge MI from 2021, it already obtained 6 problems.


MOHELA means Missouri Higher education Financing Authority. The bad news to own MOHELA would be the fact it has the absolute most CFPB complaints in the 378 of the cuatro smaller student loan servicers. Just like EdFinancial, MOHELA currently obtained six complaints in the 1st one-fourth regarding 2021.